General Questions

When and where is the Mom Conference?

The Mom Conference is an ONLINE event Tuesday, October 17th, Wednesday, October 18th, and Thursday, October 19th. You can watch from any computer or mobile device that supports video. Each day of the conference, you'll receive an email with a link to that day's 6-7 presentations. At 10 A.M. Eastern Standard Time, all presentations for that day will be available and you can watch them anytime during that 24-hour period.

What time does the Mom Conference start each day?

Each day of the Mom Conference, 6-7 new presentations will be available at 10 A.M. U.S. Eastern Time until the next day at 9:59 A.M. U.S. Eastern Time). You can watch any time during that 24-hour period.

Each day's interviews are ONLY available for a 24-hour period. After that, they will be available as part of a special conference recording package for purchase, which will allow you to watch them again or at your own pace.

How long is each presentation?

Most presentations last about an hour. The shortest is about 40 minutes and the longest is about 75 minutes.

How do I view the presentations?

The conference begins on October 17th, 2017, at 10 A.M. U.S. Eastern Time. You will receive an emailed invitation on that day, and each day thereafter, with a link to that day's presentations.

This “event link” will take you to the day's event page for EVERY day of the event: http://conferenceformoms.com/event.

Each day, new presentations will be available at 10 A.M. U.S. Eastern Time until the next day at 9:59 A.M. U.S. Eastern Time).

Each day's interviews are ONLY available for a 24-hour period. After that, they will be available as part of a special conference recording package for purchase, which will allow you to watch them again or at your own pace.

THE PREVIOUS DAY’S PRESENTATIONS CANNOT BE UNLOCKED ONCE THAT DAY’S VIEWING PERIOD ENDS.

Help! I did not get today's email with the link for today's presentations.

First off, check your SPAM or junk folder. If you are on Gmail, check the promotions tab as well.

If you can't find your email, you can register again. Use the same email address and you will be taken to a page with the link on it. Once there, bookmark that page so you have it for tomorrow.

I registered but don't remember where my registration bonus gifts are.

As soon as you registered, we sent you an email with all your bonus gifts. Simply search your email using the key words “mom conference registration gifts” and you should be able to easily find that email and access your gifts.

Can I download the presentations?

You can purchase one of our conference recording packages – then you can download and watch any time.

Whether you:

– Missed interviews that you really want to watch;
– Can't wait to watch interviews that are still a few days away;
– Or, simply want to watch the conference at your own pace;

The Mom Conference downloads ensure that you don't miss a minute of this incredible educational event! Plus the conference recording packages include some fabulous bonuses. You can find out more at http://conferenceformoms.com/order

How can I help promote the Mom Conference?

Affiliates of The Mom Conference are influential people who would like to help promote the conference, like bloggers, companies that speak to moms, and others with online networks or communities.

To register as an affiliate and learn more, please visit: http://conferenceformoms.com/affiliate

The video is skipping or not playing at all, what can I do?

There are many reasons for this issue. The main cause is your internet connection speed. We recommend a connection speed of no less than 10 Mbs. Most of cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause because of the time it takes for the data to travel to space and back to your computer.

Another main cause is the speed of your computer. Most computers that are less than 3 years old and high speed internet should stream the presentations just fine. In some instances a virus or malware will slow the computer down that it will cause playback issues.

The last main cause is the browser you are trying to view the site with. We recommend the latest version of Firefox, Chrome or Safari. Internet Explorer will work but it needs to be version 9 or higher. Version 8 has known issues with streaming video.

I am getting strange error messages or the videos just won't play.

This is usually a browser related problem. First off, make sure you are using a browser we support. Chrome, Firefox, Safari and Internet Explorer 9 or higher are fine. Anything else can have unpredictable issues.

Next, clear your browser cache. If you don't know how to do that, Google it. There are plenty of resources that will help you with that.

Next, go back to the video you were trying to watch. Is it giving you an error message? If it's still not playing and or giving you an error message, please email us so we can help. http://conferenceformoms.com/contact-us. Please make sure to give as much information as possible so we can narrow down the issue.

Computers that are less than 3 years old and high speed internet should stream the presentations just fine. In some instances a virus or malware will slow the computer down that it will cause playback issues.

The last main cause is the browser you are trying to view the site with. We recommend the latest version of Firefox, Chrome or Safari. Internet Explorer will work but it needs to be version 9 or higher. Version 8 has known issues with streaming video.

I just bought the Mom Conference, how do I access it?

You should get an email with instructions on how to access your materials within 10 minutes of your purchase. If you do not see this email, please check your SPAM or promotions folder. 99% of the time you will find it in there.

If that doesn't work, please email us at momconferenceinfo@gmail.com and we'll verify your purchase and resend your activation email.

I don't see my question here, how else can I get support?

You can email us with your question. Send your email to us at momconferenceinfo@gmail.com or go to our Facebook page: https://www.facebook.com/themomconferenceofficial/

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